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Showing 111 of 111 total courses

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A Matter of Respect - SP

Unless disrespectful behavior is recognized and appropriate action is taken, it will continue and lead to low morale, poor productivity and turnover. This dramatic video contains a series of short, well-acted scenes depicting diverse forms of disrespectful behavior and harassment in the workplace. These striking vignettes prompt discussion of harassment regarding age, religion, weight, sex, disability, sexual orientation or preference and other characteristics.

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A Real World Guide to Diversity - SP

This course covers the basics of promoting the value of Diversity in the Workplace. It is designed for all employees including non-supervisory personnel, supervisors and managers. It is ideally suited for new employee orientation, and refresher training for all other personnel.

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A Real World Guide to Preventing Sexual Harassment

This course covers the basics of Preventing Sexual Harassment in the Workplace. It is designed for all employees including non-supervisory personnel, supervisors and managers. It is ideally suited for new employee orientation, and refresher training for all other personnel.

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A Real World Guide to Preventing Sexual Harassment in the Workplace - MAPS

This course covers the basics of Preventing Sexual Harassment in the Workplace. It includes sections on defining sexual harassment, “Quid Pro Quo”, Hostile Environment, liability and impact, and policies and actions. It is designed for all employees including non-supervisory personnel, supervisors and managers. It is ideally suited for new employee orientation, and refresher training for all other personnel.

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A Real World Guide to Preventing Sexual Harassment in the Workplace - MAPSv2.0

This course covers the basics of Preventing Sexual Harassment in the Workplace. It includes sections on defining sexual harassment, “Quid Pro Quo”, Hostile Environment, liability and impact, and policies and actions. It is designed for all employees including non-supervisory personnel, supervisors and managers. It is ideally suited for new employee orientation, and refresher training for all other personnel.

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Accepting Compliments

Why do we accept compliments so poorly? We constantly talk about how important it is to give praise and encouragement yet, when we’re on the receiving end of positive remarks, we avoid them, ignore them, belittle them or deflect them. Perhaps we don’t realize we’re responding that way. Perhaps our inability to show an appreciation of a sincere compliment is our way of being modest. Shawna takes us through ways we cut down these verbal gifts of praise and offers a unique understanding of what compliments really are.

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Achieving the End Result of Respect

You'll get more people to work with you if you show them respect. This course will teach you how to "De-Vice" and provide several guidelines on how to engage with people. Also, did you know you're probably not accepting compliments correctly? Shawna shares her insight and humor in developing these great people skills.

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Adaptability In Selling

If you are willing to step out of your own "comfort zone," you are more apt to become a successful salesperson. Adaptation is key to achieving your goals. In this course, you will learn the "Platinum Rule" of selling.

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Adaptability In Selling Quiz

If you are willing to step out of your own "comfort zone," you are more apt to become a successful salesperson. Adaptation is key to achieving your goals. In this course, you will learn the "Platinum Rule" of selling.

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Advanced Selling Skills

It is so important to continuously enhance your skills in the competitive world of selling. This course will enlighten you to the critical elements necessary to gain that ever-important competitive edge.

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All Leadership Begins With Self-Leadership

This presentation of the Golden Gavel took place in Anaheim, California before a luncheon crowd of 1,200 Toastmasters from around the globe. Filled with humor as well as inspiring, real-world examples, his presentation met with standing ovations both before and after he spoke. Here are some of the salient points Cathcart presented: Leadership is a privilege and a responsibility; Sometimes one idea can transform your life; Think in terms of the person or company you can be, not merely the one you are today.

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Be A Better Communicator

Communication determines eighty-five percent of your success and is a skill that can be learned. Learn key principles of communication and how you can apply them to your personal and work life. What you will learn: The three elements of communication; The four basic personality styles; Three types of questions; Balance dialogue; Using unconditional positive regard; and Why listening builds trust.

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Bias Reduction - MAPSv2.0

Designed for all supervisors and managers, this program uses typical scenarios and effective narration to provide managers with specific skills and guidelines for responding effectively to the presence of bias in the workplace.

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Bias Reduction: Taking It to the Next Step - MAPS

Designed for all supervisors and managers, this program uses typical scenarios and effective narration to provide managers with specific skills and guidelines for responding effectively to the presence of bias in the workplace.

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Building A Learning Organization

Brian Tracy invites you into the 21st century way of making business work by focusing more on your organization’s people. Throughout this program Brian teaches the extreme importance of training and constant motivation. He then promotes the effectiveness of mini-seminars or video learning, calling it the simplest, immediate and most cost productive solution to how an organization can achieve continuous learning, and therefore, continuous success. You will learn: How to overcome obstacles that prevent organizations from becoming learning organizations, Why learning must be systematic and regular, and How to use video in eight contrasting ways for learning.

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Building A Winning Team

Building a Winning Team is a rare blend of humor, entertainment and content. John's focus is on the critical elements of Team Building and Motivation. Highlights include: Maximizing your team's diverse skills and personalities; Humor, motivation and mental toughness can be the key to any organization's long-term success; and Catching a second wind: How to cope with the challenges and pressures of career and personal relationships.

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Building and Delivering Persuasive Presentations - Part 1

In today’s competitive sales environment, polished and persuasive presentation skills are essential for sales success. In this course, Terri Sjodin outlines important presentation skills, focusing on three major points: believing you can create a better presentation, creating a presentation worth listening to, and delivering persuasive rather than informative speeches. Sjodin covers first impressions, three-minute elevator speeches, audience retention, visual aids, and persuasive arguments to help unlock the keys to a successful presentation.

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Building and Delivering Persuasive Presentations - Part 2

In today’s competitive sales environment, polished and persuasive presentation skills are essential for sales success. In this course, Terri Sjodin describes the elements of an effective presentation, recounts her personal attempt to get her foot in the door, and discusses professional business dress.

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Building the Multicultural Team - SP

Building the Multicultural Team will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures.

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Building the Virtual Team - SP

As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. Building a Virtual Team observes a group lead and the problem she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America.

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Character Counts

The most successful men and women in our society, and the men and women that you like and trust the most are invariably people with high, positive values and virtues. Character is a human trait. No one is born with character. Character is, therefore, both taught and learned over the course of your lifetime. The good news is that you can take complete charge of the development of your own character by doing certain things, the same way, every day. The starting point of character is for you to understand what it is and how important it is. Then, your job is to identify the central elements of character and resolve to develop them yourself.

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Closing the Sale

The ability to get your prospect to make a firm buying decision is central to your success in professional selling. All top salespeople are excellent at bringing the sales conversation to a successful close. Learning how to close a sale is a skill that can be developed. In this course, you will learn some of the key ideas practiced by the biggest moneymakers in sales in all fields. When you learn how to close easily and well, at the appropriate time, you will take full control over the future of your sales career.

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Coaching and Counseling For High Performance

People are learning organisms, continually improving. An important part of improving is feedback. Feedback is the breakfast of champions. People only grow when they know how they are doing. Your job is to get the maximum return on investment in people. This program helps you coach and counsel your people for high-performance. You will learn: How to get maximum return from your people; How to provide performance improvement coaching; How to provide feedback; The benefits of coaching and counseling; and How to apply the material from this course.

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Creating A High Trust Environment

People perform best when they feel safe, secure, respected, appreciated, and valued. Your job as a manager, is to bring out the best in your people. In this course, you will learn: The key to motivation; The relationship between self-concept, personality, and attitude; The greatest enemies of personal performance; and How to create a high trust environment.

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Creating the Respect Effect - SP

Creating the Respect Effect is a cost-effective and results-orientated video-based training program for employers seeking to improve and enhance work environments and reduce the risk of legal claims arising from employment issues. This course educates managers and employees about the characteristics and benefits of a respectful work environment.

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Creating the Ultimate Customer Experience - Part 2

This incredible program puts you in the audience at a large conference as Scott presents his widely sought-after keynote presentation: Creating the Ultimate Customer Experience. Then, after each segment, Scott moves into a studio and speaks directly to you, giving you valuable lessons and exercises to improve your service and your life. In this presentation, Scott uses anecdotes from his personal experiences with several companies. While these stories provide excellent illustrations for his messages, they may be isolated incidences and TTN does not necessarily endorse the opinions expressed by the author regarding the specific companies mentioned.

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Critical Telephone Strategies

Most business receive more phone calls than any other kind of contact. If that?s the case, you should make a positive impression every time the phone rings. Learn helpful, basic tips such as why you should pick the phone up on the 3rd ring, or how a smile can actually be heard through the phone. After this course, you're telephone communication will significantly improve.

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Cross-Cultural Communication - SP

As our world becomes increasingly connected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals. The Cross-Cultural Communication training video is a lively, engaging dramatization in which you'll observe a manager floundering as she tried to understand her employees and their culture, as she fails to understand the manger role in communication and diversity. Her employees only make matters worse by concealing important information, without the proper communication skills for a multicultural organization.

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Cross-Cultural Understanding - SP

Our world is filled with people of all different colors, shapes and sizes. Now imagine that what you see is just the tip of the iceberg. For every external difference, many more lie below the surface. And we all know what happens when we fail to recognize an iceberg. As our world becomes increasingly global, you're more likely to work and interact with people from other cultures. To be successful, you must learn to recognize and adapt to the differences that lie below the surface. You must learn effective cross-cultural skills.

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Crossing The Line - Preventing Sexual Harassment in the Workplace - SP

Sexual harassment doesn't happen just in the front office anymore. Sexual Harassment has crossed over into the hospitality environments, such as kitchens, concession stands, and laundry rooms. This program is designed to help prevent sexual harassment in hospitality workplaces such as hotels, restaurants, airports, and other service environments.

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Cultural Awareness - SP

As our work becomes increasingly global, people are increasingly likely to work with people form other cultures. In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places.

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Dealing With Angry Customers - SP

Keeping customers is as important as getting them. This video demonstrates a simple method for dealing effectively with angry customers: First, deal with the person; then, deal with the problem. The techniques the video suggests will help prevent employees from becoming defensive or, even worse, escalating the situation when faced with an angry customer. Dealing with angry customers is an important skill that everyone can learn!

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Debi's Way - SP

Follow Debi Mazurek, manager of the Counter Offer Restaurant in Chicago, and observe her successful management style. Note her wise hiring practices with emphasis on customer service aptitudes, the behaviors she fosters that build team loyalty, and her keys to getting top performance from each member of the team.

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Diversity Challenges - What Would You Do? - SP

Defining diversity and understanding how to navigate through a diverse workforce are two very different things. It is one thing to understand what diversity is, but it’s another to hire and manage the human complexities of a diverse workforce. In talking about diversity, we not only focus on the visible examples such as race, age, gender, and national origin, but also on not-so-visible examples such as personality style, style of interaction, lifestyle situations, education, work function, etc. It is the identification, acceptance and understanding of those differences and similarities that allow individuals to become aware of and fully use their talents and abilities to make unique contributions to workgroups and organizations.

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Effective Delegation For The Manager

Management has been defined as "getting results through others," and that requires effective delegation of tasks, duties and responsibilities to your staff. Your results will, more than any other single factor, determine your remuneration, your position, and your level of personal satisfaction in your work. Your ability to delegate is crucial to your advancement and to your success in business. By the end of this course, you will learn: The starting point of delegation; Methods of delegation; Keys to effective delegation; How to maximize efficiency; and How to delegate decision-making and problem-solving.

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Eliminating Time Wasters

Learn how to focus your vision and concentrate your powers. Identify your predominant time wasters. Using the telephone as a business tool. Avoid interruptions, save time in meetings, delegate effectively and make faster decisions. Eliminate time-wasters from your environment.

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Generation Gaps and How to Close Them - SP

A 30-minute, entertaining and informative onstage discussion (and occasional debate) of the generation gaps by consultants Cam Marston representing Gen X and Gen Y, and his mother Judy Marston representing the Boomers. This video helps viewers understand the issues by examining the values, ambitions and styles of the four generations (Matures, Boomers, Gen X and Gen Y) active in today's workplace. Using their own experiences as examples, the discussions are humorous and educational. At the end of the day, both Marston's agree that the Power of Praise is the best tool to close the gaps and enhance performance.

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Getting A Good Start

This program has been developed to bridge the gap between workers (particularly, first-time employees) with limited understandings and skills needed to perform successfully in the work environment and the organizations that hire them. The information is broad-based and applicable to virtually any job. The employee will learn the importance of becoming a team player, why every job is important, and why it is important to ask questions and follow company rules and procedures. Key workplace issues such as mutual respect and sexual harassment are discussed. Finally, new workers discover the six behaviors that can lead to dismissal or hinder advancement.

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Getting Along With Your Supervisor

This program helps employees realize that a worker’s relationship with his or her immediate boss is crucial to success on the job. The program has been developed to bridge the gap between workers (particularly first-time employees) with limited understandings and skills needed to perform successfully in the work environment and the organizations that hire them. It clearly explains how to form a solid relationship with the person in charge. The "seven sins" that poison a worker’s relationship with the boss - lying, trying to cover up mistakes, making excuses, making assumptions, failing to ask questions, brown-nosing, and failing to follow instructions to the letter - are covered in this presentation.

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Getting to Yes - SP

In this Workshop, Roger Fisher, William Ury, and Bruce Patton instruct the viewer on the techniques of Principled Negotiation made famous in their book, Getting To Yes: Negotiating Agreement Without Giving In. Getting To Yes has sold more than two million copies in over 18 languages because the methods it teaches work. This workshop gives you an opportunity that the book does not, to see the negotiating techniques in use.

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How To Be An Effective Communicator - Part 1 & 2

Today, humanity forms a global tribe, and those without good communication skills will find themselves outside the circle of success. Those who learn to communicate effectively with people at all levels, of both genders, and from a variety of cultures and backgrounds will be the pacesetters. Your power to influence the lives of others in the world around you is as great as your ability to communicate. This course will show you how to communicate effectively with diverse audiences.

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How To Be An Effective Communicator - Part 3 & 4

Today, humanity forms a global tribe, and those without good communication skills will find themselves outside the circle of success. Those who learn to communicate effectively with people at all levels, of both genders, and from a variety of cultures and backgrounds will be the pacesetters. Your power to influence the lives of others in the world around you is as great as your ability to communicate. This course will show you how to communicate effectively with diverse audiences.

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How To Set Priorities

Focus on strengths in yourself, others, and the situation. Identify your key result areas. Alphabetize tasks to clarify priorities. Determine the present and future value of an activity.

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How Your Employees Can Deliver Astounding Customer Service

There are specific actions to take and steps to follow if you want your employees to commit to providing astounding customer service. Learn how to foster employee passion by getting them internally motivated. Also, get to know what is more beneficial and when: rewarding or re-educating. This course will show you various strategies ensuring your whole team is on board with creating moment of customer service magic.

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Humor, Risk, and Change - SP

Is your company "terminally serious?" Humor, Risk, and Change reminds us all that laughter is a wonderful tool, even in the workplace. National humorist C.W. Metcalf holds audiences rapt in this very funny workshop on dealing with stress in the workplace. This three-part video series will help employees lighten up, overcome the fear of failure, and realize that change is often for the better.

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Imagining All the Opportunities - Part 1

We all expect something from our lives and want to succeed in those expectations. What if we could succeed by simply imagining ourselves succeeding? In this course, Art Mortell shares how by imagining all the opportunities we can achieve our expectations, and how to get past the fear of failure and develop a winning attitude. You will learn how to succeed by imagining yourself succeed and how to develop a winning attitude.

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Imagining All the Opportunities - Part 2

How well do you deal with rejection? Do you take it personally? In this course, Art Mortell answers the question of why we take rejection personally and shares how you can develop the ideal qualities that will help you deal with rejection. You will learn why we take rejection personally, the ideal reaction to rejection and how to create it, and how to develop the qualities of the perfect child.

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Imagining All the Opportunities - Part 3

We all deal with stress, adversity and rejection in our lives. What do you do when these things come along? Do you just cope or do you thrive? Are you able to find the gifts in difficulties? In this course, Art Mortell shares the 10 negative and 4 positive anxiety eliminating techniques people often use to deal with stress, the 2 causes of stress, how adversity can be seen as a gift and how to gain self-esteem that will help you deal effectively with rejection. You will learn how to thrive on stress, about the gift of adversity and how to gain self-esteem.

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Improve Your Customer Service Language

Did you know that the phrase, "I'll have to..." produces a negative reaction from the customer? You may be using negative words with your customers and not even know it. Watch this course to learn what those words are, and what the best substitutions are.

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Improving Employee Performance

Many employees need direction and help to achieve the goals and objectives of their positions. Your job, as a manager, is to help them achieve these goals and objectives. You will learn: Why Feedback is so important; The two key problems with employees; The Law of Situation; Company created problems; and How to conduct a performance appraisal.

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Intercultural Communications - SP

To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures.

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International Negotiating - SP

In many parts of the world, people negotiate every day: at the market, with taxi drivers, and of course in business. In these cultures, negotiating is a part of every day life. Over the centuries, different cultures have developed different styles for making deals. To be effective in global business, you'll need to recognize these differences and learn the secrets of effective international negotiating.

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Is It Bias? - MAPSv2.0

This course is designed to provide: Skills for identifying bias in oneself and others Immediately applicable tools for both reducing biases and controlling their impact on how we treat people who are different from ourselves Awareness that we each have the power and the responsibility to spot biases in our thinking and, in turn, to control the inappropriate behaviors that those biased attitudes create The practical bias-reduction strategies in this course have grown out of Dr. Sondra Thiederman's 25 years of experience in the workplace diversity field. The material is based on her book, Making Diversity Work: Seven Steps for Defeating Bias in the Workplace

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Jack Cade's Nightmare I - The Nightmare - SP

Jack Cade's Nightmare I: The Nightmare was designed to help reduce the potential liability that all organizations and their management staffs face on a daily basis. This training program will sensitize supervisors and managers to the problems and legal liabilities that can arise under the rapidly changing labor and employment laws. This is a two part series. Use Part 1 to discuss "What did Jack do wrong?" and Part II to answer, "What could Jack have done better?"

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Jack Cade's Nightmare II - Double Liability - Employee - SP

Workplace conflict between employees can be offensive, potentially dangerous and disruptive and it is bound to tangle supervisors and management in legal situations. Inappropriate employee conduct hurts others within the organization and exposes managers to legal problems if not dealt with properly. This employee awareness workshop helps communicate several basic common-sense guidelines your employees can follow to help them steer clear of possible disciplinary actions and legal situations.

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Jack Cade's Nightmare II - Double Liability - Supervisor - SP

Most supervisors and managers understand that they may be held liable for harassing or abusive conduct against an employee. What many supervisors don't realize is that they can also be held personally liable for failing to respond to reports of harassment, threats of violence, defamation and abusive conduct between their subordinate employees even when the supervisor is not directly involved.

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Jack Cade's Nightmare III - Caught in the Crossfire - SP

The workplace has become more stressful than ever before and relentlessly competitive. If you're not careful, a manager's job today can become a nightmare. Just ask Jack Cade. It is a supervisor or manager's responsibility to communicate with their employees and upper management accurately, continually and professionally. This two-way role tends to get many managers caught in the crossfire. Participants will learn how effective performance management benefits the manager, employee and the organization.

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Keepers For Life - How Leaders Make Change Work - Vol. 1

Practical strategies you as a leader can use to make change work for your organization and your team...

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Keepers For Life - Winning the Inner Game of Change - Vol. 2

Ways to manage yourself before you ever lead others through change...

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Keepers For Life - Winning the Inner Game of Change - Vol. 3

Ways to manage yourself before you ever lead others through change...

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Leadership Wisdom for Lifelong Success

Robin Sharma teaches you the Rituals of Visionary Leaders. Based on his bestseller "Leadership Wisdom from the Monk Who Sold His Ferrari", this course is a great way to learn cutting-edge strategies for real success in both business and in life.

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Learning Champions - Making It Happen! - Part 1

For more than 30 years, Don Hutson has been in the business of making people believe they can do better and giving them the skills to do it. In this first of a 3-part series, Don will explain how learning a new skill affects motivation. He supplies several methods of increasing learning efficiency and then details his findings on what top performers do to stay on top. This is a great course for anyone looking for new ways to invigorate their skillbase.

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Learning Champions - Making It Happen! - Part 2

In this second of his 3-part series, Don Hutson give several helpful tips on negotiating from his book, "The One Minute Negotiator." He will also explain when its best to compromise and why discovery is necessary in the selling process. This is a great course for anyone looking for new ways to invigorate their skillbase.

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Learning Champions - Making It Happen! - Part 3

In this third of his 3-part series, Don Hutson will explain several ways of projecting an image of excellence while keeping your ego balanced. Using several examples he explains why the image of a person, product or company is ever-changing and how you can anticipate that. Finally, he wraps up this module by giving some valuable tips on protecting the margin and how to add value to any deal. This is a great course for anyone looking for new ways to invigorate their skillbase.

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Lighten Up!

Do you realize that achieving success can be fun? Humor is an essential survival skill that results from an open attitude and not taking yourself too seriously. Lighten Up! can help you look at adversity in a new light. National humorist, C. W. Metcalf, shares humor tips through his personal stories, Humaerobic exercises, and humor tools. He discusses his philosophies on competition, bringing play to the workplace, and the benefits of developing, nourishing, and sustaining a sense of humor. You will learn how to: Take yourself lightly and your job seriously; Stay light physically and mentally; Realize business is not a battlefield; and Use Humaerobics to deal with adversity.

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Little Things Mean A Lot

The “little things” are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power, innovation, and productivity. Designed by a pioneer in the field of diversity and inclusion, Little Things Mean A Lot™ shows how the ways we value and devalue our colleagues impact our workplace and its effectiveness. This program combines a compelling business case with practical strategies that individuals, teams, and leaders can use to counter microinequities while building high performance work environments.

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Little Things Mean A Lot - MAPSv2.0

Designed by Brigid Moynahan, a pioneer in the field of microinequities, diversity and inclusion, this program shows how the ways we value and devalue our colleagues impacts our workplace and its effectiveness. The course combines a compelling business case with practical strategies managers, team leaders and employees can use to counter microinequities while building high performance work environments. Learn how to: recognize that the way we treat each other at work - the little things we do - has a big impact; respond effectively to negative messages (microinequities) that can undermine our success; and, equip yourself with microaffirmations and other simple tools and strategies to make the workplace more inclusive and respectful.

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Managing Four Generations in the Workplace

Generational expert Cam Marston's course teaches you how to manage this unique situation. His tips cover how to operate in the other generations' world and how to communicate across multiple generations. Learn what motivates each generation and what their values are. You have the power to improve motivation and boost productivity with no cost. If these basic management fundamentals are executed well, you'll get amazing results.

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Managing Four Generations In The Workplace - MAPS

Generational expert Cam Marston's course teaches you how to manage this unique situation. His tips cover how to operate in the other generations' world and how to communicate across multiple generations. Learn what motivates each generation and what their values are. You have the power to improve motivation and boost productivity with no cost. If these basic management fundamentals are executed well, you'll get amazing results.

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Managing Four Generations in the Workplace - MAPSv2.0

Generational expert Cam Marston's course teaches you how to manage this unique situation. His tips cover how to operate in the other generations' world and how to communicate across multiple generations. Learn what motivates each generation and what their values are. You have the power to improve motivation and boost productivity with no cost. If these basic management fundamentals are executed well, you'll get amazing results.

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Mixing Four Generations in the Workplace - MAPS

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new course. This course will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way.

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Mixing Four Generations Storyline - MAPSv2.0

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new course. This course will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way.

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Module 01 - The Psychology of Life Balance

As a result of completing this training module, the learner will be able to understand the base philosophy of work life balance.

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Module 01 - The Psychology of Life Balance

As a result of completing this training module, the learner will be able to understand the base philosophy of work life balance.

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Public Speaking - Part 1

In this course, Jim Cathcart presents tips on how to adequately prepare for a speech so that you feel comfortable. You will learn how to be natural on stage, what to do during your introduction, the first thing you should do in a speech, how to structure a speech, how to prepare for your speech, how to connect with your audience and how and when to end your speech.

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Public Speaking - Part 2

In this course, Jim Cathcart presents tips on how to prepare for a speech and what to do when you encounter issues. You will learn how to dress for a speech, how to recover from a bad introduction, how to manage your own first impression, how to make a bridge between your speech and the speaker before you, how to sell an audience on the value of a meeting, about podiums and lecterns, why you should have reserved seating instead of a head table, how to speak in the round and whether you should use notes, cards or handouts in your speech.

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Public Speaking - Part 3

Have you ever considered using props in your speech? What do you do if an earlier presenter runs overtime? In this course, Jim covers detailed answers to these questions, plus many more. From the power of writing your own introductions to the benefit of greeting different audiences in their own specific ways, this course will get you closer to speaking like a pro.

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Public Speaking - Part 4

Have you ever considered how well prepared you could be for your speech? As Jim points out in this course, you can never be too prepared. He covers many topics such as what to talk about with the camera operators, seeing your meeting room in advance, and how to coach your introducer to get the best introduction.

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Public Speaking - Part 5

What are the difference between a keynote and a seminar? How do you deal with "church syndrome?" What's the best way to get people back in their seats after a break? All of this and more is covered by Jim in this 5th part of his Public Speaking series.

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Public Speaking - Part 6

Why does it matter what happens to your audience once your speech is over? What's on your website and is it valuable to your audience? This is the last in Jim Cathcart's Public Speaking series. After viewing this last course you should know what it takes to not only speak in public but how to hold an audience's attention.

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Results Rule - SP

Great teams, departments, and organizations are ultimately defined by one thing - RESULTS! The secret to consistently delivering results is an intangible - it is your culture. Encourage everyone to do what's best for the organization and its customers rather than what is easiest for them. Creating and sustaining a culture that delivers results is a matter of choice. Isn't it time you started?

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Service - Creating Moments of Magic

This course will show you how to deliver excellent service to outside customers and internal customers. The subjects covered include: The two types of customers; The purpose of a business; Moments of truth, misery, and magic; Five key relationship building skills; The danger of satisfied customers; Five expectations; and Complaining customers.

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Serving Customers with Disabilities - SP

"How do you treat a person with a disability? Like a person," explains Ron Cohen, Executive Director of United Cerebral Palsy of Los Angeles. This program helps viewers increase their awareness of the special needs of their customers who are disabled. It offers strategies and techniques designed to help them serve customers with disabilities more easily and effectively. In the video real people with different physical disabilities describe the kinds of service they prefer. It's an excellent video for building awareness and sensitivity to some of the service issues surrounding customers with disabilities.

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Small Message, Big Impact

In this e-learning course, Terri shares the content from her book, Small Message, Big Impact in an easy to view online “webinar-like” format. There are 10 sessions in the course which can be taken at your own pace. Each session includes a chapter(s) from the book and runs approximately 20-35 minutes. This program was created to visually bring the material from SMBI to life; in a simple yet effective format to spark your creativity, generate ideas, and spur you to action. Developed with both individuals and groups in mind, this material can be applied across a full spectrum of professions and endeavors. Session 01 - Discover the Power of the Elevator Speech Session 02 - Define Your Intention Session 03 - The Basic Core Outline to Get You Started Session 04 - Build a Persuasive Case Session 05 - Get Creative and Bring the Message to Life Session 06 - Delivery: Speak in Your Own Authentic Voice Session 07 - Earn the Right to Be Heard Session 08 - “Plus-ing” the Elevator Speech Session 09 - Walk Through it Before You Run with It Session 10 - It’s a Dance: Practice and Evaluate to Improve and Grow "Don't just think of an Elevator Speech as a generic tool you use in chance moments consider the concept as a strategy to manage multiple talking points and to communicate more complex ideas as well." --Terri Sjodin

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Small Message, Big Impact - Step 1

In this e-learning course, Terri shares the content from her book, Small Message, Big Impact in an easy to view online “webinar-like” format. There are 10 sessions in the course which can be taken at your own pace. Each session includes a chapter(s) from the book and runs approximately 20-35 minutes. This program was created to visually bring the material from SMBI to life; in a simple yet effective format to spark your creativity, generate ideas, and spur you to action. Developed with both individuals and groups in mind, this material can be applied across a full spectrum of professions and endeavors. Session 01 - Discover the Power of the Elevator Speech Session 02 - Define Your Intention Session 03 - The Basic Core Outline to Get You Started Session 04 - Build a Persuasive Case Session 05 - Get Creative and Bring the Message to Life Session 06 - Delivery: Speak in Your Own Authentic Voice Session 07 - Earn the Right to Be Heard Session 08 - “Plus-ing” the Elevator Speech Session 09 - Walk Through it Before You Run with It Session 10 - It’s a Dance: Practice and Evaluate to Improve and Grow "Don't just think of an Elevator Speech as a generic tool you use in chance moments consider the concept as a strategy to manage multiple talking points and to communicate more complex ideas as well." --Terri Sjodin Program Cost: $29.95

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Speak Like a Pro: Content and Delivery

Content and Delivery are the two aspects of speaking. The best speakers continuously improve both. As your content improves you will want to improve your delivery.

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Success In Selling

Your success in life is determined by how well you sell your ideas, products and even yourself. How can you become better at sales and improve your chance of success? In this course, Larry shares the key to success in selling and the ways you can become a better salesperson. You will learn the two ways to improve profitability, how to sell better, the attributes of a professional salesperson and the only reason people buy.

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T.H.A.N.K.S. Enlightened Customer Service - SP

Internationally renowned consultant and speaker, Skip Normand, teaches course participants the process for effectively managing the six phases of the call cycle from welcoming the caller and effeciently handling the caller's request, to upselling, cross-selling and turning "shoppers" into customers. This video combines real world situations with humor to enhance the learning curve. T - Thank the caller H - Hear the caller out A - Assess the situation N - Needs Fulfillment K - Keep the responsibility S - Sell something extra

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Taking Control of Workplace Violence - SP

Managers and supervisors must be trained to respond to potentially violent incidents before they occur. This course helps them recognize, understand and deal with warning signs or threats, and teaches them how to defuse situations and assist troubled employees.

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Teams Share with New Hires 2.0

When new employees join a team, they often have an incomplete picture of what the team is all about. Certainly the new employee learned some things during the hiring process, and of course has learned more during the first few weeks on-the-job, but starting a new job has a lot of complexity to it. And sometimes, complete information may not be given, or the new hire may not be able to remember everything due to the large amount of information that is shared during this time. Once the new hire has settled in, it’s a great time to revisit the team’s purpose and deliverables with the new employee. And who better to share this information than the team itself. By completing this course, you will: • Know how to encourage team members to share the team’s overall purpose and deliverables with the new hire

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The 8 "ATE's" of Leadership - Part 1

It is important for a leader to know how to inspire his employees and give them the tools they need to do their work and do it well. In this course, Larry Winget shares his 8 principles of leadership, and how these principles can help you be a better leader and help your employees become better at their jobs. This section will teach you the first four principles: Create, Communicate, Educate and Delegate.

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The 8 "ATE's" of Leadership - Part 2

It is important for a leader to know how to inspire his employees and give them the tools they need to do their work and do it well. In this course, Larry Winget shares his 8 principles of leadership, and how these principles can help you be a better leader and help your employees become better at their jobs. This section will teach you the final four principles: Participate, Hibernate, Evaluate and Amputate.

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The Art of Communication

From studio segments with Scott Deming to professionally shot and produced real life retail situations using actors and actresses, you will learn in a way never taught before how to truly communicate and create relationships and success that lasts forever! In this program, Scott Deming provides you with simple, fool-proof methods and processes for developing effective and life changing communication skills.

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The Cuban Missile Crisis - A Case Study - SP

Change and growth inevitably force companies to make critical decisions at unexpected moments. Acting under pressure, many organizations make decisions that fall short, that operate in a frustrating cycle of trial and error, that can waste millions of dollars. How should organizations reach decisions that successfully impact their enterprise? What elements are essential in surfacing the best decision a team can make? Management experts consider the Cuban Missile Crisis one of the most successful decision making processes in history. In 13 pressure-packed days, President Kennedy's Executive Committee debated and successfully resolved how to respond to the threat of attack by Soviet-controlled nuclear weapons installed in Cuba, a mere 90 miles from the Florida coast. The Cuban Missile Crisis video is not a history lesson, but an examination of the leadership style and processes that led President Kennedy's Executive Committee not just to a good decision, but to the optimal decision. If the five essential elements of leadership and work processes used during these meetings led to a decision that neutralized the threat of nuclear attack, think of what these elements can do for your organization's decision making teams.

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The Four Styles - SP

Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. One of the biggest problems in business today is getting along with and communicating with others. And it's one of the top reasons why most people are limited in their relationships and limited in their ability to communicate well on or off the job. This program will teach you the four behavioral styles and how to become "FLEX-able" to adjust to changing your behavior to better communicate with others.

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The Plus of Us - Dynamic Diversity Training - Employees - SP

This program will educate your employees to avoid behaviors that harass and discriminate. It will also help them recognize how everyone benefits from a diverse, dynamic workplace.

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The Plus of Us - Dynamic Diversity Training - for Supervisors

This program will educate your supervisors to avoid behaviors that harass and discriminate. It will also help them recognize how everyone benefits from a diverse, dynamic workplace.

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The Plus of Us - Dynamic Diversity Training - for Supervisors - SP

This program will educate your supervisors to avoid behaviors that harass and discriminate. It will also help them recognize how everyone benefits from a diverse, dynamic workplace.

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The Plus of Us - Dynamic Diversity Training - Full Court Pres

This video dramatizes the positive effects of a diverse workplace as well as the real human emotion and adverse business consequences that result from discrimination and harassment.

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The Plus of Us - Dynamic Diversity Training - Full Court Pres - SP

This video dramatizes the positive effects of a diverse workplace as well as the real human emotion and adverse business consequences that result from discrimination and harassment.

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The Power Of Listening

Listening is the key personal development skill. Dr. Alessandra shows your employees how to tap into their communication power by mastering the art of "active" listening. When you finish this program, your employees will have every tool they’ll ever need to effectively listen for and alert them to profitable opportunities. Through Dr. Alessandra’s CARESS model, your employees will learn how to hear and retain twice as much information leading to increased trust, respect and cooperation. They’ll make better, more informed decisions and solve problems faster and more effectively.

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The Six Essentials of Effective Listening - SP

In The Six Essentials of Effective Listening, Ed Brodow will discuss and give examples for each of the six rules to help you become a better listener. Regardless of your occupation, listening is one of the key skills you need to be successful. The six essentials for effective listening are: 1. Develop the desire to listen 2. Let the other person do most of the talking 3. Ask lots of open-ended questions 4. Be objective 5. Listen actively 6. Listen to body language After explaining these six essentials, Ed Brodow will then answer some commonly asked questions about listening effectively.

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Threat Detector - SP

Employees play a very important role in preventing violence in the workplace. They're on the front lines; they may be the first ones to see behavior in a co-worker, customer or vendor that makes them uncomfortable or even scared. The Threat Detector program will clarify what these behaviors are and what action to take when you see them. The goal is to get the right people in your company quickly involved to handle the potential threat. This ultimately results in a safer workplace for all.

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Three C's Of Success

Learn the three C's of success and a formula that is easy to apply. Change today is continuous and unpredictable. Regaining a "sense of control" is vital. Clarity is the key to control. What you will learn: What 25 years of research tells us; How to create a blueprint for your future; Why courage is the foremost of the virtues; and Ten key principles for developing courage.

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Toxic Talk - What Would You Say? - SP

Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for the profitability and productivity of your entire organization. Using two open-ended scenarios, this training focuses on how to respond if you become engaged in toxic conversation and helps participants to redirect potentially hazardous communication. The activities also help participants understand the different perceptions of those involved in toxic talk and how others are affected by this behavior.

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TTN Classic - Dealing With Difficult People

In this age of partnerships, teams, and strategic alliances, you must be able to capitalize on disagreements and team diversity to produce winning results. You'll never win them all, but you can increase your influence batting average with the tough ten percent that now drive you crazy. Viewers will learn how to become problem-solvers instead of problem-evaders, and how to trade on-the-job polarization and revenge for bridge-building strategies that produce trust and results.

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TTN Classic - Re-Thinking Service

You must learn how to get people to provide great service. This course shows you how to build a loyal customer base with employees who enjoy taking care of customers. You'll learn how to structure "role agreements" to increase productivity and motivation. You will see the importance of learning how to think about what you do, and of helping others develop productive thinking. You will learn how to structure your organization as a living organism rather than a hierarchy, and to differentiate between upserving and upselling. You will also learn the characteristics of good customers and how to cultivate them in all you serve.

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Twelve Angry Men - SP

Narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work groups. Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to "do your duty," this team of jurors must determine whether the accused is guilty or not guilty.

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When the Going Gets Tough - SP

The problem of stresses of change is that they can leave you feeling out of control and at a loss for appropriate action. Well, it's never too late. Now, C.W. Metcalf offers a completely unique and simple way to cope with those changes before you tighten up and snap. Addressing the most neglected issue of emergency training and response, C.W. Metcalf brings hope to all employees by creating a healing environment based on self-management and laughter. Through stories of his work with severely injured and traumatized patients we learn to laugh again and live again.

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Workteams and the Wizard of Oz - SP

Join renowned management expert Ken Blanchard as he observes the adventures of Dorothy, Scarecrow, Tin Man and the Cowardly Lion trying to reach the Land of Oz. Blanchard shows how "team leader" Dorothy draws on her inner resources, builds a team, delegates tasks and empowers others to imaginatively and creatively take risks. The program is a powerful and unusual tool for teaching the principles of productive teamwork and the leadership skills that make it happen. It proves that teams can reach their goals, no matter how diverse their members are or how difficult the undertaking, when the team members respect one another and keep the end in sight.

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