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Showing 35 of 35 total courses

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Working with Upset Customers

***FREE FOR VESERIS CUSTOMERS***In this course, you’ll learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers go too far, so you can protect yourself from abuse.

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Dealing With Stress, Pressure, and Burnout

***FREE FOR VESERIS CUSTOMERS***This course will help you define stress, pressure, and burnout, recognizing the unique ways they show up for you. You’ll be able to evaluate your work and lifestyle to identify opportunities for healing. You’ll also get valuable strategies to manage the effects of stress, pressure, and burnout. By the end of the course, you’ll have a clearer understanding of how these forces affect you—and what you can do about it.

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How to Build Better Relationships With Your Boss and Coworkers

***FREE FOR VESERIS CUSTOMERS***In this course, you’ll learn how being a better teammate and employee can help you foster better working relationships with your coworkers and boss. You’ll also analyze the role you play in strengthening—or weakening—your workplace relationships with the help of some do’s and don’ts. You’ll also learn how to repair a relationship that’s been damaged.

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Problem-Solving Fundamentals

***FREE FOR VESERIS CUSTOMERS***In this course, you’ll start with a five-step problem-solving process anyone can use. Then, you’ll learn some strategies and behaviors to make problem-solving easier. Finally, you’ll get tips for rising above challenges and barriers that will inevitably come your way.

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Time Management Essentials

***FREE FOR VESERIS CUSTOMERS***Time is both precious and fleeting, and many of us feel like there just aren’t enough hours in the day.  This course will give you core strategies to tackle that problem.  First, you’ll learn the basic principles of time management, along with some symptoms that could uncover  poor uses of time. Then, you’ll discover how to track and analyze your time to boost productivity. Finally, you’ll get seven tips to start managing your time more effectively. 

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How to Develop a Performance Improvement Plan (MICROLEARNING)

***FREE FOR VESERIS CUSTOMERS***Learn how to craft an effective performance improvement plan.

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Can You Recover From a Workplace Mistake? (MICROLEARNING)

***FREE FOR VESERIS CUSTOMERS***Find out how to survive a mistake at work.

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Gossip-Proof Your Workplace (MICROLEARNING)

***FREE FOR VESERIS CUSTOMERS***Keep negative gossip at bay to create a better work environment.

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Performance Review and Feedback (MICROLEARNING)

***FREE FOR VESERIS CUSTOMERS***Discover the secrets to conducting an effective performance review.

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Sexual Harassment Training for Employees and Managers

***FREE FOR VESERIS CUSTOMERS***In this course, you’ll learn what a respectful workplace looks like, how to recognize harassment and discrimination, and what laws are in place to safeguard the workplace. We’ll then dig into the specifics of sexual harassment, including how to prevent and respond to inappropriate behavior as both an employee and a manager. 

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How to Attract and Retain Top Talent

***FREE FOR VESERIS CUSTOMERS***A business is only as good as the people who work there. So how do you make sure you find and keep the best people? In this course, you’ll learn all the stages of talent management—from recruiting to transition. You’ll also discover ways to connect and develop relationships that benefit both the business and the talent you hire.

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Managing a Successful Contact Center

***FREE FOR VESERIS CUSTOMERS***Today, customers expect instant support—whether by phone, live chat, email, or social media. Many businesses turn to a contact center model to field and resolve customer issues seamlessly through multiple channels. This course is for managers who want to take their team’s skills from functional to fantastic—helping customers in a way that creates brand fanatics. You’ll review the most important roles a manager plays at a contact center, and how to choose the best tools for your team. Finally, explore how to prioritize customer needs and ensure your team performs at their best—solving problems efficiently. 

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Working Across Cultures

***FREE FOR VESERIS CUSTOMERS***To work effectively with people from different cultures, you need to be aware of cultural differences. In this course, we'll take a look at some of those differences and how to interact with people who are on the opposite side of the cultural spectrum.

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How to Handle Objections: Getting Customers to Say, "Yes!"

***FREE FOR VESERIS CUSTOMERS***Every salesperson will encounter hesitation from customers. What separates the good and the great salespeople is knowing how to handle objections. This course explores what sales objections are, how to overcome them, and how to avoid rejection.

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Workplace Communication Basics

***FREE FOR VESERIS CUSTOMERS***What do most great employees have in common? Stellar communication skills. In this course, you'll learn why having excellent communication skills is so important in the workplace, and how you can improve yours.

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Wendy Wood on Good Habits, Bad Habits

***FREE FOR VESERIS CUSTOMERS*** Wendy Wood—the leading scientist on the nature of habit—provides the first scientifically grounded analysis of habit formation in Good Habits, Bad Habits: The Science of Making Positive Changes That Stick. In this course, you'll uncover Wood's knowledge about the complex processes behind habits and dive into the three bases for habit formation: context, repetition, and reward. You'll gain a toolkit for how to break unwanted habits and create new, desired ones. And you'll learn how to form and stick with habits that work with you, not against you.

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Bradley Staats on How to Stay Relevant, Reinvent Yourself, and Thrive

***FREE FOR VESERIS CUSTOMERS*** In a world of constant change and technological advancement, how can individuals and organizations adapt, innovate, and succeed?  This question is at the heart of the book, Never Stop Learning: How to Stay Relevant, Reinvent Yourself, and Thrive, written by UNC Business School professor Bradley Staats. In this course, you’ll learn about the psychological biases that trap us in old ways of thinking, along with tips to overcome them. You’ll also explore simple strategies to expand your skills, and become a more dynamic learner who excels in the modern world.

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Change Management Models: Understanding the Basics

***FREE FOR VESERIS CUSTOMERS***Companies frequently operate in a state of flux. But how do you manage that flux? Answering that question correctly is critical to your organization’s success.  Thankfully, change management models simplify the process. They help companies prepare for, implement, and sustain changes. And, in this course, you’ll learn how. First, we’ll uncover what change management is and why a model can streamline your success. Then, we’ll explore the basics of five foundational models and how they work.

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Change Management Models: Advanced Application

***FREE FOR VESERIS CUSTOMERS***Change is inevitable. Still, that doesn’t make it any easier to implement. What can make it easier is a change management model. In this course, you’ll learn what a change management model is and how popular models help companies streamline the change process. Then, we’ll dive into the details, exploring five popular models and how they work. 

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Setting Goals That Actually Work

***FREE FOR VESERIS CUSTOMERS***Anyone can set an ambitious goal, but how many of us actually end up achieving it? In this course, you’ll learn why the process of setting your goals is just as important as choosing targets that truly matter. You’ll also learn how to set goals that accurately reflect your purpose and find tools you can use to track your progress. In the end, you’ll walk away with a stronger sense of alignment between your vision and the daily habits that will help you conquer your goals in the long run.

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Improve Your Business Writing Skills

***FREE FOR VESERIS CUSTOMERS***In the workplace, solid writing skills can play a significant role in your career success. The quality of your writing can make the difference between a positive and negative impression. In this course, you’ll learn quick self-checks to improve your business writing.

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Feeling Unmotivated at Work? Common Causes and Tips to Increase Motivation

***FREE FOR VESERIS CUSTOMERS***Do you ever have days where you can’t seem to muster the motivation to get anything done? While everyone feels unmotivated occasionally, chronic low motivation can prevent you from achieving your professional goals. In this course, you’ll learn the four primary causes of low motivation, along with specific strategies to overcome each. 

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4 Personality Types That Suffer From Chronic Lateness

***FREE FOR VESERIS CUSTOMERS***Do you always arrive late no matter what you do? Then you’re probably suffering from chronic lateness. This course will help you understand what causes lateness by introducing four personality types, along with tailored tips to overcome lateness for each type.

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A Guide to Navigating Team Dynamics

***FREE FOR VESERIS CUSTOMERS***What’s the number one cause of conflict at work? People. When different personalities clash, it’s bound to cause some reverberations. This course will teach you how to build team dynamics that serve rather than hinder your development by discovering different roles, work styles, and generational differences. You’ll learn to improve collaboration by finding a style that resonates and learning what makes your colleagues tick.

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6 Tips for Successful Peer-to-Peer Training

***FREE FOR VESERIS CUSTOMERS***Peer training is a win-win. New employees learn from someone who knows the position inside and out, while existing employees develop mentoring skills and deepen their understanding of their own role. In this course, you’ll get the real-world tips and practice you need to knock peer training out of the park. 

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Marketing Fundamentals: Your Getting Started Guide

***FREE FOR VESERIS CUSTOMERS***Marketing is a massive, complicated, multi-part process. Many of us have a general idea of what fits under the marketing umbrella, but forming a clear understanding of the fundamentals is not easy.  In this course, we’ll solve that dilemma—beginning with defining what marketing is and what makes something marketable. We’ll then cover four key marketing elements and how to create a marketing plan. You’ll learn to assess where you are and where you want to go, and to identify your marketing audience. Finally, actionable takeaways will help you select marketing tactics and choose analytics to track your results.  

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Customer and Market Research

***FREE FOR VESERIS CUSTOMERS*** Understanding your audience’s needs, problems, and choices in the market helps you reach them with a targeted message that makes it impossible for them to choose any brand but yours. It’s not magic—it’s customer and market research. You’ll begin this course by defining useful research sources and types. Then, explore how to use research to identify and segment your market—and scoop your competitors’ place in it. Finally, you’ll learn to use your hard-won insights to thrive in the market you’ve chosen. 

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Website Marketing

***FREE FOR VESERIS CUSTOMERS*** Today, websites are often the first place customers interact with your brand. Web users expect a seamless experience finding the information they need to choose a product or service. If your website doesn’t quickly meet their needs, they’ll look elsewhere. This course is an introductory guide to utilizing your website to attract and retain customers. It covers essential site components, good design, maximizing conversions, and landing page use and design to get your website in peak condition. 

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Build the Ultimate Sales Presentation Slide Deck

***FREE FOR VESERIS CUSTOMERS*** Slide decks have gotten a bad rap. And that’s unfortunate because a well-designed slide deck can give your sales presentations a big boost. In this course, you’ll learn best practices for slide content and design to develop pitch decks that enhance your sales presentations—not aggravate your audience. 

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Overcoming Common Challenges of Remote Managers

***FREE FOR VESERIS CUSTOMERS*** Every manager faces challenges, from motivating employees to keeping projects on track. Remote work amplifies those difficulties. In this course, you’ll learn four common challenges remote teams face, along with best practices to overcome each.

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How to Avoid a Conflict of Interest

***FREE FOR VESERIS CUSTOMERS*** Doing the right thing can become challenging when you’re faced with ambiguous and complicated ethical dilemmas, like a potential conflict of interest. That’s why you’ve been given this case study. By working through the following activities, you’ll learn how to identify potential conflicts and how to handle them when they arise. 

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How to Recognize and Overcome Bias—Featuring Bestselling Author Dr. Jennifer Eberhardt

***FREE FOR VESERIS CUSTOMERS*** When our brains use shortcuts to categorize people based on surface traits, it’s called unconscious or implicit bias. These biases, when unexamined, can lead to stereotyping and discrimination—ultimately harming productivity, morale, and retention at work.  In this course, you’ll look at the brain functions that cause bias, and the real and harmful consequences of even unintentional bias—including messages from bestselling author and psychologist Dr. Jennifer Eberhardt. You’ll also learn about common bias types. Finally, you’ll get strategies to break out of these mental habits and enjoy a more productive, engaging workplace and community. 

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Online Security Fundamentals

***FREE FOR VESERIS CUSTOMERS*** Safeguards aren't just for physical spaces. We store highly sensitive data online. Exposure of that data has a far-reaching impact, with consequences more devastating than losing valuables to a thief. In this short course, you’ll learn strategies to protect yourself online and get tips to block incoming threats. Finally, you’ll review how to act fast to minimize damage if a security breach occurs. 

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What Is Social Engineering?

***FREE FOR VESERIS CUSTOMERS*** Social engineering is the art of manipulation to steal information. Unlike cybercrimes that involve cracking complex algorithms, it relies on predictable human behavior to get victims to reveal information voluntarily. This course provides an overview of how social engineers exploit human psychology to access sensitive information, as well as tips for spotting attacks. 

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How to Protect Yourself Against Phishing Attacks

***FREE FOR VESERIS CUSTOMERS*** Reports of online scams and cyberattacks are on the rise. One critical security measure is protecting yourself against phishing—when an attacker pretends to be a trusted contact or organization to gain access to personal information. In this course, you’ll learn exactly what you’re dealing with in a phishing attack, as well as how to spot one. Most importantly, you’ll pick up immediately applicable tips to prevent theft and stop attackers in their tracks.

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