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Showing 17 of 17 total courses

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Bradley Staats on How to Stay Relevant, Reinvent Yourself, and Thrive

***FREE FOR VESERIS CUSTOMERS*** In a world of constant change and technological advancement, how can individuals and organizations adapt, innovate, and succeed?  This question is at the heart of the book, Never Stop Learning: How to Stay Relevant, Reinvent Yourself, and Thrive, written by UNC Business School professor Bradley Staats. In this course, you’ll learn about the psychological biases that trap us in old ways of thinking, along with tips to overcome them. You’ll also explore simple strategies to expand your skills, and become a more dynamic learner who excels in the modern world.

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Wendy Wood on Good Habits, Bad Habits

***FREE FOR VESERIS CUSTOMERS*** Wendy Wood—the leading scientist on the nature of habit—provides the first scientifically grounded analysis of habit formation in Good Habits, Bad Habits: The Science of Making Positive Changes That Stick. In this course, you'll uncover Wood's knowledge about the complex processes behind habits and dive into the three bases for habit formation: context, repetition, and reward. You'll gain a toolkit for how to break unwanted habits and create new, desired ones. And you'll learn how to form and stick with habits that work with you, not against you.

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Workplace Communication Basics

***FREE FOR VESERIS CUSTOMERS***What do most great employees have in common? Stellar communication skills. In this course, you'll learn why having excellent communication skills is so important in the workplace, and how you can improve yours.

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How to Handle Objections: Getting Customers to Say, "Yes!"

***FREE FOR VESERIS CUSTOMERS***Every salesperson will encounter hesitation from customers. What separates the good and the great salespeople is knowing how to handle objections. This course explores what sales objections are, how to overcome them, and how to avoid rejection.

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Working Across Cultures

***FREE FOR VESERIS CUSTOMERS***To work effectively with people from different cultures, you need to be aware of cultural differences. In this course, we'll take a look at some of those differences and how to interact with people who are on the opposite side of the cultural spectrum.

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Managing a Successful Contact Center

***FREE FOR VESERIS CUSTOMERS***Today, customers expect instant support—whether by phone, live chat, email, or social media. Many businesses turn to a contact center model to field and resolve customer issues seamlessly through multiple channels. This course is for managers who want to take their team’s skills from functional to fantastic—helping customers in a way that creates brand fanatics. You’ll review the most important roles a manager plays at a contact center, and how to choose the best tools for your team. Finally, explore how to prioritize customer needs and ensure your team performs at their best—solving problems efficiently. 

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How to Attract and Retain Top Talent

***FREE FOR VESERIS CUSTOMERS***A business is only as good as the people who work there. So how do you make sure you find and keep the best people? In this course, you’ll learn all the stages of talent management—from recruiting to transition. You’ll also discover ways to connect and develop relationships that benefit both the business and the talent you hire.

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Sexual Harassment Training for Employees and Managers

***FREE FOR VESERIS CUSTOMERS***In this course, you’ll learn what a respectful workplace looks like, how to recognize harassment and discrimination, and what laws are in place to safeguard the workplace. We’ll then dig into the specifics of sexual harassment, including how to prevent and respond to inappropriate behavior as both an employee and a manager. 

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Performance Review and Feedback (MICROLEARNING)

***FREE FOR VESERIS CUSTOMERS***Discover the secrets to conducting an effective performance review.

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Gossip-Proof Your Workplace (MICROLEARNING)

***FREE FOR VESERIS CUSTOMERS***Keep negative gossip at bay to create a better work environment.

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Can You Recover From a Workplace Mistake? (MICROLEARNING)

***FREE FOR VESERIS CUSTOMERS***Find out how to survive a mistake at work.

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How to Develop a Performance Improvement Plan (MICROLEARNING)

***FREE FOR VESERIS CUSTOMERS***Learn how to craft an effective performance improvement plan.

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Time Management Essentials

***FREE FOR VESERIS CUSTOMERS***Time is both precious and fleeting, and many of us feel like there just aren’t enough hours in the day.  This course will give you core strategies to tackle that problem.  First, you’ll learn the basic principles of time management, along with some symptoms that could uncover  poor uses of time. Then, you’ll discover how to track and analyze your time to boost productivity. Finally, you’ll get seven tips to start managing your time more effectively. 

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Problem-Solving Fundamentals

***FREE FOR VESERIS CUSTOMERS***In this course, you’ll start with a five-step problem-solving process anyone can use. Then, you’ll learn some strategies and behaviors to make problem-solving easier. Finally, you’ll get tips for rising above challenges and barriers that will inevitably come your way.

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How to Build Better Relationships With Your Boss and Coworkers

***FREE FOR VESERIS CUSTOMERS***In this course, you’ll learn how being a better teammate and employee can help you foster better working relationships with your coworkers and boss. You’ll also analyze the role you play in strengthening—or weakening—your workplace relationships with the help of some do’s and don’ts. You’ll also learn how to repair a relationship that’s been damaged.

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Dealing With Stress, Pressure, and Burnout

***FREE FOR VESERIS CUSTOMERS***This course will help you define stress, pressure, and burnout, recognizing the unique ways they show up for you. You’ll be able to evaluate your work and lifestyle to identify opportunities for healing. You’ll also get valuable strategies to manage the effects of stress, pressure, and burnout. By the end of the course, you’ll have a clearer understanding of how these forces affect you—and what you can do about it.

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Working with Upset Customers

***FREE FOR VESERIS CUSTOMERS***In this course, you’ll learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers go too far, so you can protect yourself from abuse.

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