Customer Service Skills

***FREE FOR VESERIS CUSTOMERS***Contrary to popular belief, customer service isn’t about the customer always being right—it’s about building positive relationships, making them feel heard, and solving problems with care. Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level. Learn valuable customer service strategies, how to effectively work with different customer personality types, advice for recognizing and overcoming empathy fatigue—a common sign of stress in customer service roles—and tips for helping customers troubleshoot issues. (English, Spanish & French)