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Customer Communication Essentials

***FREE FOR VESERIS CUSTOMERS***Expert communication skills and exceptional customer support go hand-in-hand. In this course, learn how to improve the customer experience by becoming a better listener and communicator. Some specific skills you’ll develop include: starting and ending customer conversations, listening to understand customers and identify their needs, and providing empathetic and personalized support. At the end of the course, practice everything you’ve learned with a real-world customer scenario.

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