Creating the Ultimate Customer Experience - Part 2

This incredible program puts you in the audience at a large conference as Scott presents his widely sought-after keynote presentation: Creating the Ultimate Customer Experience. Then, after each segment, Scott moves into a studio and speaks directly to you, giving you valuable lessons and exercises to improve your service and your life. In this presentation, Scott uses anecdotes from his personal experiences with several companies. While these stories provide excellent illustrations for his messages, they may be isolated incidences and TTN does not necessarily endorse the opinions expressed by the author regarding the specific companies mentioned.