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Job description: Family owned and operated pest control company celebrating 93 years in business seeking a Branch Manager with a minimum of 1-2 years of pest control and management experience. General Purpose: Pest control management, strategic planning, cost control, overall direction of branch operation utilizing company systems, procedures and protocols. Position Responsibilities: Work closely with team to define and implement company policy, direction and decisions Lead by example, maintain and communicate company core values, vision and culture Immediately identify, communicate and aid in resolution of potential concerns, threats or key issues Provide initial training and continued coaching and direction for direct oversight of employees Assist with trouble calls and resolve escalated customer situations including pricing and communication Direct oversight of pest control customer service to ensure proper communication and scheduling of technicians Perform other related duties, as needed, to ensure success of branch/company Conduct training sessions/ensure proper licensing Perform interior and exterior inspections and services for pest control Provide estimates for full solutions Use required personal protection and safety equipment Be knowledgeable and follow all State regulations and safety procedures Submit all paperwork, documentation and customer payments on time, completely and accurately Have an expert knowledge of pest control techniques, chemicals and supplies Be knowledgeable regarding services, programs, policies, warranties and pricing Utilize opportunities to sell additional company products and services to existing clients and to recognize potential sales leads Have proper licensing (Field Representative Br II and III and either possess or be able to obtain a California DPR qualified applicator's license with categories A and B and Rules and Regulations within 12 months of hire Essential Skills and Experience: Communication: Ability to communicate both verbally and in writing Customer Service: Strong internal and exterior customer service skills Management: Excellent time, project and people management skills Basic computer, email and word processing skills Ability to work in a team-based environment with good judgment and decision-making ability Successful pest control management experience (5 year minimum) High school diploma or equivalent Pest control licensing and continued training facilitator
Website: http://www.deweypest.com
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