"How do you treat a person with a disability? Like a person," explains Ron Cohen, Executive Director of United Cerebral Palsy of Los Angeles.
This program helps viewers increase their awareness of the special needs of their customers who are disabled. It offers strategies and techniques designed to help them serve customers with disabilities more easily and effectively.
In the video real people with different physical disabilities describe the kinds of service they prefer. It's an excellent video for building awareness and sensitivity to some of the service issues surrounding customers with disabilities.