Listening is the key personal development skill. Dr. Alessandra shows your employees how to tap into their communication power by mastering the art of "active" listening. When you finish this program, your employees will have every tool they’ll ever need to effectively listen for and alert them to profitable opportunities. Through Dr. Alessandra’s CARESS model, your employees will learn how to hear and retain twice as much information leading to increased trust, respect and cooperation. They’ll make better, more informed decisions and solve problems faster and more effectively.