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Classified Ad

CUSTOMER SERVICE REPRESENTATIVE/ ADMINISTRATION

Customer Service Representative * Position Type: Entry Level / Non-Exempt Hourly Reports to: Office Manager Job Summary The Customer Service Representative has positive interactions with customers, providing them with company information and resolving any issues or complaints to their satisfaction. This position is responsible for providing exceptional customer service as well as effectively communicating and collaborating with fellow employees and management in accordance with the company’s values (see the Green Flash Mission Statement). Job Duties Confer with customers by telephone, email, text, or in person to answer their questions and provide information regarding the company’s services. Receive and enter customer information, service agreements, and maintain account information using the computer system Ensure appropriate actions are taken to resolve all customers’ complaints while maintaining good customer relations Maintain accurate records of customer interactions Qualifications and Skills Education and Experience High School diploma or equivalent Intermediate knowledge of Microsoft Office computer software including Excel, Word, and Outlook 2 years minimum customer service experience preferred English Speaking (read, write, speak) / Bilingual Spanish a plus Skills Ability to consistently provide exceptional customer care while remaining professional and courteous at all times Identify complex problems and review relevant information in order to discover options and implement appropriate solutions Develop and maintain positive and constructive working relationships with others Excellent verbal and written communication skills Possess a high level of integrity Physical Abilities This position is situated in an office environment resulting in little exposure to outdoor weather conditions and requiring the following physical capabilities: Use of hands and fingers to handle, control or feel office equipment including a mouse, keyboard, monitor, and general office tools such as stapler, hole puncher, fax machine, copier Ability to regularly repeat the same movements when entering data into a computer Regularly see details of objects that are less than a few feet away Remain stationary (standing or sitting) for up to 75% of the time Lift and carry up to 15 pounds frequently and occasionally lift and carry up to 35 pounds Speaking and hearing skills to converse verbally by telephone, in writing, and in person Frequently see differences between colors, shades and brightness Ability to focus on once source of sound and ignore others Job Type: Full-time Pay: $14.00 - $17.00 per hour please contact Tammie at (760) 697-2442 or email us at Customerservice@greenflashpest.com

Website: http://www.greenflashpest.com

Ad ID:
37985
Categories:
HELP WANTED

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