Friday October 5, 2012
No matter what business you’re in, it’s always important to let your customers know how much you appreciate them. With the holiday season just around the corner, showing you care is critical. While there are endless ways to show your gratitude, there are some keys to doing it in a sincere and memorable way. Here are four simple ways to show some customer appreciation.
1. Wow them. Go above and beyond and always provide them with stellar customer service. Showing your appreciation begins with top-tier customer support, and should be evident throughout all your interactions with them.
2. Spend time together. Securing much-needed face time with your customers is beneficial to both parties. Hosting events is a great way to not only get product feedback and introduce new services, it helps you stay in tune with your customers’ needs. This investment of time shows them that they are valued.
3. Act as a referral. You play an integral role in your customers business, giving you the opportunity to act as a referral for them. Sending new business leads their way impacts their bottom line, and that is always appreciated.
4. Get personal. A handwritten message, birthday card, or congratulatory note for achieving a business milestone is always a nice touch. It tells your customers that you care about more than just their business – you care about them and their success.