Appliance Defiance

Friday August 19, 2016

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Mr Pest Control

Question:

How should a PMP deal with the need to move appliances in a home in order to inspect, place traps, close holes, etc.? On one hand, we want to solve our customer's problems causing them the least amount of stress. On the other hand, we don't want to be liable for appliance damage or injuries sustained in the process.

larissa, NJ

 
Mr Pest Control

Answer:

PMPs need to move appliances in order to manage cockroaches and rodents effectively in kitchens. It’s often possible to move refrigerators and ovens without a problem. When we can move an appliance, we should. However, sometimes an appliance is too heavy, moving it will damage the floor or its utility connections are too short. When it becomes apparent that we can’t move an appliance without hurting ourselves or causing damage, then we shouldn’t. At this point, arrange with the building manager or homeowner to have a handyman or an appliance repairman move or disconnect the appliance. This is how a dishwasher would be handled. The customer may get upset about having to take an additional step, but they’ll also be upset if their property is damaged. Be sure to document that the pest cannot be managed effectively without moving the appliance.

One way to avoid this situation is to become familiar with moving and disconnecting appliances properly. This can be offered as an additional service. When new appliances are delivered, there's often an additional charge to connect the appliances to water or gas utilities. It would not be unreasonable to charge for this type of service.

Mr. Pest Control

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Please note, Mr. Pest Control is answering questions supplied by PMP customers across North America. His answers are generated from industry and manufacturer-provided information. The answer may not be specific to the laws and regulations for your State, Province, Territory or Country. In addition, products mentioned may not be registered and or available in all areas. Always check with your local Univar office for specific information to your area. Always read and follow label directions.